Circumference and diameter: two different measurements
A ring size can be read two ways. The circumference is the length of the thread that goes around the finger: between 52 and 70 millimetres on an adult. The inner diameter is the width of the ring seen face on: between 16 and 22 millimetres. Our rings run from size 6 to size 13; outside that range, write to us before ordering.
Both numbers are correct, and they measure two different things. A circumference is roughly three times the diameter. A 52-millimetre circumference looked up in a list of diameters lands on the highest value, and the ring ordered arrives three sizes too big.
On a ring, the diameter is always taken on the inside: from one inner edge to the other, through the centre. The outer edge gives a number one to two millimetres larger, which is worth one to three sizes.
The simple rule: a string gives you a circumference, a ruler laid on an existing ring gives you a diameter. Work out whether you have a circumference or a diameter first, and only then read the chart.